JONATHAN WILLIAMS · BALTIMORE, MARYLAND

Jonathan Williams

Technology. Storytelling. Community.

I connect people, ideas, and technology
to create meaningful work.

Explore my work Get in touch

THE JOURNEY

A career in motion.

Experience, projects, and the people behind the work.

In 2012

3 entries
2012
Technology / Employment

Eye-Fi

IT Help Desk Support

Jul 2012 — Nov 2012

Making connected photography technology easier to use.

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  • Resolved connectivity and product-use issues for Wi-Fi-enabled SD cards and guided customers through troubleshooting procedures.
  • Supported customer satisfaction through clear communication, product education, and issue resolution.
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2012
Technology / Employment

Infinite Social Solutions

Computer Repair Technician / Photographer / Web Developer / Instructor / Mentor

Jan 2012 — Present

Connecting people, ideas, and technology.

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  • Provide computer troubleshooting and repair, technical support, web development, digital media, photography, and instructional services.
  • Develop and maintain websites and digital content while helping clients choose and use technology that supports their goals.
  • Mentor students and community members in technical and creative disciplines through practical, project-based guidance.
  • Manage multiple client projects, service priorities, deadlines, and communications independently.
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2012
Technology / Employment

TEKsystems

IT Help Desk Support

Jan 2012 — Dec 2015

Helping users resolve hardware, software, and system-access issues.

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  • Provided telephone and computer-based troubleshooting for hardware, software, system access, and user issues.
  • Documented problems, troubleshooting activity, and resolutions while managing multiple support requests and contributing to team knowledge sharing.
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The complete picture.

Full responsibilities, leadership experience, technical proficiencies, and training capabilities.

Read my full résumé ↗

IN PICTURES

Work, people & moments.

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Coding Summer Camp, MAP TechnologiesCoding Summer Camp, MAP Technologies 1668550867108Maryland STEM Festival 2022 IMG_20190707_181629_908Navy Boot Camp Photo Committee HearingCommittee Hearing FB_IMG_1498429790723Cupid Run SCEP Summer ProgramsSCEP Summer Programs

ABOUT JONATHAN

People first.
Technology with purpose.

My work brings together technical support, customer service, training, digital communications, and community engagement. I’ve supported residents, staff, students, and organizations through practical solutions and clear communication.

My background spans U.S. Navy submarine systems, enterprise help desks, web development, robotics and drone education, and advocacy communications.

I bring a calm approach to problem solving, a commitment to hands-on learning, and a belief in helping people build confidence.

LET’S CONNECT

Let’s build something meaningful.

Conversations, collaborations, and new opportunities.

help@infsocialsolutions.com ↗

IDEAS
PEOPLE
COMMUNITY
INFINITE POSSIBILITIES