Technology / Employment
PC Technician & PC Sales Consultant
Geek Squad / Best Buy
Oct 2020 — Apr 2023
Practical technology support, computer repair, and customer guidance.
- Provided high-volume, customer-facing technical support, computer repair, configuration, optimization, and technology recommendations.
- Diagnosed technical problems and explained repair options and solutions in clear, customer-friendly language.
- Resolved difficult customer situations while balancing company procedures, customer expectations, technical requirements, and available solutions.
- Although the position did not carry a formal management title, was regularly trusted with management-level responsibilities because of overall experience, technical knowledge, and leadership background.
- Supported day-to-day operations, guided other employees, assisted with escalated customer situations, and helped maintain service and performance standards.