Technology / Employment
IT Help Desk Analyst / IT Site Coordinator
Erickson Living
Jan 2015 — Sep 2020
Supporting staff and residents through technology, training, and dependable service.
- Managed day-to-day IT support operations for staff and residents, including troubleshooting, service requests, user assistance, ticket documentation, and technology training.
- Coordinated support activity across users, systems, departments, and large-scale technology upgrades.
- Helped resolve escalated technical and customer-service issues while maintaining clear communication and strong working relationships.
- Trained staff and residents with different levels of technical experience and reinforced consistent support procedures and service standards.