Comprehensive Helpdesk and Remote Computer Support Services
At Infinite Social Solutions, we understand that uninterrupted IT operations are crucial for your business success. That’s why we offer a range of comprehensive Helpdesk and Remote Computer Support Services designed to meet the needs of businesses of all sizes. Our support plans are tailored to ensure quick resolution of issues, from basic password resets and printer configurations to more complex troubleshooting that may require in-person assistance. With a focus on minimizing downtime and maximizing productivity, our dedicated support team is always ready to provide timely and effective solutions to keep your business running smoothly.
Flexible and Scalable Support Plans
Our flexible support plans cater to different business requirements, whether you’re a single user, a small team, or a larger organization. For individual users, our plan includes support for two devices, allowing you to address up to 20 incidents or service requests per month. For small teams of 2-5 users, our plan offers increased coverage with up to 40 incidents or service requests. Larger businesses with 6-20 users benefit from extensive support for multiple devices per user and discounted in-person assistance. Each plan includes after-hours support to handle emergencies, ensuring you receive the help you need, whenever you need it.
Commitment to Excellence and Customer Satisfaction
At Infinite Social Solutions, we are committed to delivering excellence in IT support. Our Service Level Agreement (SLA) guarantees a response time within four hours during support hours, ensuring that your issues are addressed promptly. We strive to resolve incidents in the first interaction, reducing disruption to your operations. Our team of experienced professionals works diligently to maintain high standards of service, and regular customer satisfaction surveys help us continuously improve our offerings. With Infinite Social Solutions, you can trust that your IT support needs are in capable hands, allowing you to focus on what matters most – growing your business.