JONATHAN WILLIAMS · BALTIMORE, MARYLAND

Jonathan Williams

Technology. Storytelling. Community.

I connect people, ideas, and technology
to create meaningful work.

Explore my work Get in touch

THE JOURNEY

A career in motion.

Experience, projects, and the people behind the work.

In 2020

5 entries
2020
Technology / Employment

Geek Squad / Best Buy

PC Technician & PC Sales Consultant

Oct 2020 — Apr 2023

Practical technology support, computer repair, and customer guidance.

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  • Provided high-volume, customer-facing technical support, computer repair, configuration, optimization, and technology recommendations.
  • Diagnosed technical problems and explained repair options and solutions in clear, customer-friendly language.
  • Resolved difficult customer situations while balancing company procedures, customer expectations, technical requirements, and available solutions.
  • Although the position did not carry a formal management title, was regularly trusted with management-level responsibilities because of overall experience, technical knowledge, and leadership background.
  • Supported day-to-day operations, guided other employees, assisted with escalated customer situations, and helped maintain service and performance standards.
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2019
Education / Employment

Community College of Baltimore County

Adjunct Instructor

Oct 2019 — Jun 2022

Teaching IT and cybersecurity through practical learning.

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  • Taught IT and cybersecurity fundamentals using hands-on labs, demonstrations, assessments, and learner-centered instruction.
  • Evaluated learner understanding and provided corrective guidance to improve performance.
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2018
Communications / Employment

Dream Bigger Community Institute

Web Developer / Social Media Manager

2018 — Present

Strengthening community outreach through websites and social media.

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  • Manage website development and social media engagement to strengthen outreach and audience communication.
  • Equip staff with digital tools, guidance, and technical support for online content and community engagement.
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2015
Technology / Employment

Erickson Living

IT Help Desk Analyst / IT Site Coordinator

Jan 2015 — Sep 2020

Supporting staff and residents through technology, training, and dependable service.

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  • Managed day-to-day IT support operations for staff and residents, including troubleshooting, service requests, user assistance, ticket documentation, and technology training.
  • Coordinated support activity across users, systems, departments, and large-scale technology upgrades.
  • Helped resolve escalated technical and customer-service issues while maintaining clear communication and strong working relationships.
  • Trained staff and residents with different levels of technical experience and reinforced consistent support procedures and service standards.
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2012
Technology / Employment

Infinite Social Solutions

Computer Repair Technician / Photographer / Web Developer / Instructor / Mentor

Jan 2012 — Present

Connecting people, ideas, and technology.

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  • Provide computer troubleshooting and repair, technical support, web development, digital media, photography, and instructional services.
  • Develop and maintain websites and digital content while helping clients choose and use technology that supports their goals.
  • Mentor students and community members in technical and creative disciplines through practical, project-based guidance.
  • Manage multiple client projects, service priorities, deadlines, and communications independently.
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The complete picture.

Full responsibilities, leadership experience, technical proficiencies, and training capabilities.

Read my full résumé ↗

IN PICTURES

Work, people & moments.

View the gallery ↗
Coding Summer Camp, MAP TechnologiesCoding Summer Camp, MAP Technologies 1668550867108Maryland STEM Festival 2022 IMG_20190707_181629_908Navy Boot Camp Photo Committee HearingCommittee Hearing FB_IMG_1498429790723Cupid Run SCEP Summer ProgramsSCEP Summer Programs

ABOUT JONATHAN

People first.
Technology with purpose.

My work brings together technical support, customer service, training, digital communications, and community engagement. I’ve supported residents, staff, students, and organizations through practical solutions and clear communication.

My background spans U.S. Navy submarine systems, enterprise help desks, web development, robotics and drone education, and advocacy communications.

I bring a calm approach to problem solving, a commitment to hands-on learning, and a belief in helping people build confidence.

LET’S CONNECT

Let’s build something meaningful.

Conversations, collaborations, and new opportunities.

help@infsocialsolutions.com ↗

IDEAS
PEOPLE
COMMUNITY
INFINITE POSSIBILITIES